7d77 Privacy
Policy

1 Introduction & Overview

7d77 is a secure and reliable online casino and betting platform operated specifically for players in Bangladesh. We believe that protecting the privacy of your personal information is a fundamental right and our responsibility.

This privacy policy ("Policy") explains how 7d77 collects, uses, stores, and discloses your personal information. It also describes the steps we take to protect your information. This policy applies to our website, mobile version, and all services we provide.

If you have any questions about this policy, please contact our support team.

2 What Information We Collect

7d77 collects your information in various ways. The types of information collected are described in detail below:

2.1 Registration & Account Information

When you create an account at 7d77, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• Residential address
• Your preferred username and password
• Information from documents required for identity verification

2.2 Transaction & Financial Information

To process financial transactions, we collect the following information:

• Deposit and withdrawal history
• bKash, Nagad, Rocket, Upay or bank transfer account details (for processing purposes only)
• Transaction date, time, and amount
• Transaction reference number

2.3 Usage Information & Logs

When you use our platform, our system automatically records certain information:

• IP address and device identity
• Browser type and operating system
• Pages you visit and logs of your activity
• Game play history and session information
• Information collected through cookies and similar tracking technologies

2.4 Communication Information

If you contact our customer service, we may retain a record of that conversation. This includes live chat messages and email communications.

3 Purpose of Using Information

7d77 uses the information collected from you for the following purposes:

3.1 Service Delivery & Operations

• Creating and managing your account
• Processing deposits and withdrawals
• Operating gaming services and betting services
• Managing bonuses and promotional offers
• Managing the VIP Bronze, Silver, and Gold Tier program

3.2 Security & Compliance

• Identity verification and fraud prevention
• Complying with anti-money laundering (AML) regulations
• Implementing responsible gambling policies
• Account protection and preventing unauthorized access
• Preventing access by persons under 21 years of age

3.3 Communication & Support

• Sending important account updates
• Transaction confirmation notifications
• Providing customer service and resolving issues
• Sending relevant promotional information (with your consent only)

3.4 Platform Development

• Analyzing and improving the user experience
• Identifying and resolving technical issues
• Developing new services and features

4 Cookies & Tracking Technology

The 7d77 website uses cookies and similar technologies. Cookies are small text files stored on your device that help us improve our services.

4.1 Types of Cookies

• Essential Cookies: Required for login sessions, security verification, and the core functions of the platform.
• Functionality Cookies: For remembering your preferences and settings.
• Analytics Cookies: For understanding and improving the use of our platform.

4.2 Cookie Controls

You can manage cookies by changing your browser settings. Please note that disabling essential cookies may cause some important features of the 7d77 platform to stop working.

5 Information Sharing & Disclosure

7d77 does not sell your personal information to third parties. However, we may disclose your information in the following circumstances:

5.1 Service Provider Partners

To operate our services, we work with trusted third parties such as payment processors (bKash, Nagad, Rocket, Upay, and banks), technology service providers, and game software developers. These partners receive only the information necessary to provide their services and are bound by strict confidentiality agreements.

5.2 Legal Obligations

We may be required to disclose relevant information in response to court orders, lawful requests from law enforcement agencies, or other legal requirements.

5.3 Fraud Prevention

Information may be shared with relevant authorities as needed to prevent fraud, money laundering, or other unlawful activities.

5.4 Business Transfers

In the event of a company merger, acquisition, or asset sale, your information may be transferred. In such cases, we will notify you in advance.

6 Information Security Measures

7d77 uses industry-standard security technologies and practices to protect your personal information. Our security framework is divided into the following layers:

6.1 Technical Protection

• SSL (Secure Socket Layer) encryption — ensures complete protection during data transfer
• Encrypted database — stored information is kept in encrypted form
• Two-Factor Authentication facility
• Regular security audits and vulnerability testing
• Firewall and intrusion detection system

6.2 Protection of Payment Information

Your financial information, such as bKash, Nagad, Rocket, or Upay account details, is processed through secure systems managed in accordance with PCI-DSS standards. We never store your complete payment details.

6.3 Access Controls

Only authorized personnel can access your personal information, and only for the purpose of fulfilling their specific responsibilities. All staff receive privacy training.

7 Data Retention Period

7d77 retains your personal information for as long as your account is active or as needed to provide services. Even after your account is closed, some information may be retained for the following reasons:

• Fulfilling legal obligations — for the period specified under applicable law
• Dispute resolution and defending legal claims
• Records of financial transactions — for audit purposes
• Compliance with anti-money laundering regulations

After this period, we delete or anonymize your information using secure methods.

8 Your Rights

As a registered user of 7d77, you have the following rights:

8.1 Right to Access Information

You may request a copy of your personal information held by us at any time. We will provide this information within a reasonable time.

8.2 Right to Rectification

If the information we hold about you is inaccurate or incomplete, you can ask us to correct it. This can be done through your account settings or by contacting our support team.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. Please note that some information may need to be retained due to legal obligations.

8.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted.

8.5 Right to Withdraw Marketing Communications

You may withdraw your consent to receive promotional communications at any time. To exercise this right, change your account settings or contact our support team.

9 Protection of Minors

7d77 strictly does not provide services to anyone under the age of 21. We are firmly committed to protecting minors and take the following steps toward that goal:

• Age verification at the time of account registration
• Age confirmation through identity document verification
• Immediate investigation of suspicious accounts

If we learn that information from a minor has been collected inadvertently, we will immediately close that account and delete the associated information.

10 Responsible Gambling & Use of Information

7d77 is deeply committed to responsible gambling. Toward this goal, we analyze information about your gaming behavior to:

• Identify unusual or concerning betting patterns
• Provide limit-setting and self-exclusion facilities
• Provide helpful information and support when needed

This use of information is entirely for the benefit of the user and is never used for advertising or marketing purposes. To learn more, visit our Responsible Gaming page.

11 Policy Changes

7d77 may update this privacy policy from time to time. In the event of significant changes to the policy, we will:

• Display a clear notice on the website
• Send a notification to your registered email address
• Update the "Last Updated" date at the top of the policy

If you continue to use our platform after the changes, you will be considered to have accepted the terms of the new policy. The latest version of the policy will always be available on this page.

12 Contact Us

If you have any questions, concerns, or complaints about this privacy policy, please do not hesitate to contact us. 7d77's support team is available 24/7 to assist you.

We will try to respond as quickly as possible after receiving your message. Your privacy truly matters to us and we are always committed to maintaining your trust.